Frequently Asked Questions
Before making a purchase or reaching out to our support team, you may find answers to your questions in our FAQs section below. If you need further assistance, don't hesitate to contact us—we're here to help.
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened, is unused and returned within the 14 day return period in its original packaging.
Please note that customers will be responsible for shipping costs.
Please visit our returns page for more information
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), Apple Pay and Google Pay. Rest assured, all payment transactions are secure.
We also have Tabby pay available to use at checkout.
You can track your order by using the tracking link in your order confirmation email. You will receive emails to at each point of your delivery journey to keep you updated. If you have any questions regarding your order, please email our customer service team at hello@serla.me
We offer free next day shipping to the UAE on all orders placed before 3pm. We currently ship to KSA where postage fee’s will be at the customers expense.
Next Day UAE Tracked Delivery (If ordered before 3.00pm) - FREE
Same Day UAE (If ordered before 11.00am) Dhs.40
Shipping to KSA - Dhs. 55